Shipping policy
Shipping & Delivery
ORDER PROCESSING
At Avermont, we want to make sure you receive your items as quickly as possible. Please select the correct model and color and check your shipping address before placing your order.
Orders will be processed within 2–5 business days and shipped the next day after processing is completed. Please allow additional processing time during holidays and sale seasons.
All orders are handled and shipped from our warehouse in China.
SHIPPING CONFIRMATION
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping costs depend on the weight of the package and the delivery destination. Applicable shipping charges will be displayed at checkout.
TRACKING
You can track your shipment using the information provided in your shipping confirmation email.
Please monitor your shipment and respond promptly if customs or the courier requests additional information. If your delivery is unsuccessful or your package is returned to the sender, contact us at support@avermontae.shop for assistance.
DELIVERY
Your local customs office may require additional documents and time to clear your package, which may delay delivery.
Your order may be delivered by your local postal service or a local courier. If you are unavailable when delivery is attempted, the carrier may leave a notice with collection or redelivery instructions.
TAXES & DUTIES
Import taxes, duties, and related customs fees may apply when your package arrives in the destination country. Unless included at checkout or otherwise required by applicable law, these charges are the recipient’s responsibility and are not covered by Avermont.
For details, please contact your local customs office.
CUSTOMS & REGULATIONS
Please check your local import and postal regulations before ordering. If customs requests information or documentation for your shipment, please provide it promptly to avoid delays.
FOREIGN TRANSACTION FEES
Your bank or card provider may apply currency conversion or foreign transaction fees. These charges are determined by your payment provider. Please review the currency displayed at checkout and contact your bank for details about any applicable fees.
CANCELLATIONS & CHANGES
If you need to change or cancel your order, please contact support@avermontae.shop immediately.
Once an order has been processed, packed, or shipped, we may be unable to change or cancel it. If cancellation is no longer possible, please refer to our Return Policy.
RETURN ADDRESS
Please contact us for return approval before sending any items. Once your return is approved, follow the return instructions provided by our support team.
475 Merganser Ln, Sparks, NV 89436, United States
This is our return address, not our shipping warehouse address.
CONTACT INFORMATION
For questions about shipping, tracking, or delivery, please contact:
Avermont
Email: support@avermontc.shop